Returns

RETURNS

All products purchased from our online store have a return guarantee of 14 days from the receipt of the goods. For returns, notify us by e-mail info@wildcarrot.ee. The returned products must be unused and with labels intact. The money for the returned goods will be returned to the same account from which the order was paid for within 14 days (counting from the day the goods reach Wild Carrot OÜ). Shipping costs are not refundable, unless you receive a different product from what was ordered.
1. The returned products must not be damaged.
2. The returned products must not bear any signs of use.

REPLACEMENT

Replacements can be done by ordering a new product and sending back the unsuitable one. To get a different size or model, just place a new order at www.wildcarrot.ee and return the unsuitable product.
In case a discount campaign has ended by the time of placing a new order, then unfortunately it is not possible to make a new purchase with the expired campaign price.

HOW TO RETURN GOODS TRHOUGH A PARCEL TERMINAL?

Wildcarrot.ee online store orders do not have return codes. When returning through a parcel terminal, the returned products must be mailed as a new shipment and the postage must be paid.  Return stations for DPD and Omniva parcels:
• DPD Vääna-Jõesuu parcel terminal / phone: +372 56315758
• Omniva Vääna-Jõesuu parcel terminal / phone: +372 56315758
NB! Shipping costs are not refundable.